1. Introduction
We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, including features related to places, reviews, feedback, trips, connections, and social interactions.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
a) Account Information
- Name
- Email address
- Phone number (if provided)
- Profile photo
- Login credentials
b) Profile & Social Information
- Bio and profile details
- Follows and connections
- Public interactions on the platform
c) User-Generated Content
- Reviews and ratings of places
- Feedback and comments
- Uploaded photos
- Public or private trips created by users
- Saved places or bookmarked locations
d) Usage Information
- Device information
- IP address
- Log data
- App interaction data
- Location data (if permission is granted)
3. How We Use Your Information
We use your information for the following purposes:
Platform Functionality
- To create and manage your account
- To allow you to post reviews, feedback, and trips
- To enable following and connection features
- To display user-generated content publicly (where applicable)
- SMS Verification: To send SMS verification codes to Business App users only. We do not use Roovio users’ contact information for any SMS verification or promotional purposes.
Community & Safety
- To maintain authenticity and prevent misuse
- To monitor inappropriate or harmful content
- To ensure compliance with our terms
Communication
- To send important updates and notifications
- To respond to inquiries and provide support
Improvement & Analytics
- To analyze platform usage
- To improve features and user experience
- To develop new functionalities
4. Content Visibility
- Reviews, trips (if marked public), followers, and certain profile information may be visible to other users.
- You control the visibility of certain content, such as making trips public or private.
- We do not claim ownership of your content, but you grant us a license to display it within the platform.
5. Data Sharing
We do not sell your personal information.
We may share data:
- With service providers that help operate the platform (hosting, analytics, support tools)
- If required by law or legal process
- To protect rights, safety, and platform integrity
Text messaging originator opt-in data and consent information will not be shared with any third parties or affiliates for marketing or promotional purposes.
6. Data Security
We implement industry-standard security measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
Access to personal data is restricted to authorized personnel only.
7. Data Retention
- We retain your account data while your account remains active.
- You may request deletion of your account at any time.
- Upon deletion, your personal data will be removed or anonymized, except where retention is required by law.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
You can manage most information directly from your account settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
For significant changes, we will notify users via email or in-app notification.
10. Contact Information
If you have any privacy-related questions or concerns, please contact us at:
Email: howdy@roovio.com